Help & Support

Getting started

1. Create a project. Projects › + › add the site name and address (client email is optional but lets you email reports in one tap).
2. Create today's report. Home › Create Report › pick Use AI Voice, Write Manually or Generate from Photos.
3. Follow the steps. Work Details → Site Photos → Labour & Equipment → Report Preview. Tap Save daily report when it looks right.
4. Share. From the preview or report details: Share, Email to client, or Generate PDF.

Voice & AI

The mic button does nothing

Allow the Microphone permission when asked (Android Settings › Apps › SiteScribe › Permissions). Voice capture uses your phone's speech service — on most phones that is Google's. If no speech service is installed, type your note instead; AI still works on typed text.

"AI is not available"

AI needs an internet connection and SiteScribe Pro. Turn AI on under Settings › AI Settings; the first time, you'll see a one-time note about what is sent. Offline, everything else keeps working and you can run AI later.

The AI draft is wrong

Edit any section on the AI Generated Summary screen or tap Regenerate. Nothing is saved until you tap Use in Report and then save the report.

Photos & plans

Adding and marking up photos

In the Site Photos step: Add Photos (gallery) or the camera tile. Tap a photo for caption, Mark up (pen / arrow / circle — saves a copy) or AI observations. Photos are stored in the app's private storage and included in backups.

Plans

Project › Overview › Plans & drawings › + › import a PDF (each page becomes a sheet) or an image. Long-press anywhere on a sheet to raise a defect pinned to that spot; tap a pin to open it.

PDFs & exports

• Daily report PDF: Report details › Preview PDF › Share or Generate PDF (Android's print sheet offers "Save as PDF").
• Whole-project site diary PDF (Pro): Project › Settings › Site diary (PDF), choose a date range.
• Timesheet / materials CSV: Project › Settings › Exports. Hours come from the sign-in sheet (time in/out, overnight shifts supported) plus labour lines.
• Full backup: Settings › Backup & Restore makes one file with every record and photo. Keep a copy off the phone.

Accounts & sync

You can use SiteScribe with no account. To sync across phones: Settings › the account row › Sign in & sync. Changes sync when you have signal; the account row shows "All changes synced" when up to date. Moving to a new phone: install SiteScribe, sign in, and your projects, reports and photos download. To delete your account and all cloud data: Settings › Account › Delete account (see details).

Pro subscription

What's in Pro

AI assistance, branded and unmarked PDFs, whole-project diary export and unlimited active projects. Everything else is free.

Buying, restoring, cancelling

Buy in Settings › SiteScribe Pro. Prices show in Google Play in your currency. On a new phone tap Restore purchases (same Google account). Cancel any time in Google Play › Payments & subscriptions — you keep Pro until the end of the paid period. Refunds are handled by Google Play.

"Plans are not available right now"

Make sure Google Play is installed and you're signed in to it, your Play country matches your payment method, and the app is installed from Google Play. Then tap Try again.

Troubleshooting

• Weather didn't fill in. Auto-fill needs today's date, Location permission and a connection. Tap Auto-fill weather & location in Report details to retry.
• Can't finalise a report. A checklist has required items left unanswered. Open Site activity › Checklists and answer them, or save as draft.
• Daily reminder doesn't fire. Allow Notifications for SiteScribe and disable battery optimisation for the app if your phone is aggressive about background limits.
• Photos missing after restoring a backup. Restore from the same backup file on the new device; photos are inside it. Very old backups made before photo support won't include them.

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